Frequently Asked Questions
What does it mean to be certified by the Juvenile Products Manufacturing Association (JPMA)?
JPMA is the leading voice on quality and safety for baby and children’s products. To become JPMA certified, the Giving Cradle had to undergo numerous safety tests by an independent, third party agency to ensure physical and chemical safety. JPMA certified products EXCEED federal safety regulations.
Where do you ship to?
Currently, we ship to the United States and Canada.
How much is shipping?
We offer free shipping over $100. Otherwise, we offer flat rates calculated at check out.
What is your return & exchange policy?
We hope you will love your product! However, if you have any issue with the quality or accuracy of the products you received, please email us at firstname.lastname@example.org and we will do what we can to resolve the issue.
How do I clean the Giving Cradle?
The Giving Cradle’s fabric component can be easily unzipped from the bamboo frame and washed on a gentle cycle, along with the fabric sheet. The waterproof mattress can be wiped down with a damp cloth.
How heavy is the Giving Cradle?
The Giving Cradle weighs 12lbs, making it easy to lift up and move around the house so your baby can be near you at all times.
How long can my newborn use the Giving Cradle for?
The Giving Cradle is suitable for infants until they can push up on their hands and knees, roll over, or have reached 18 lbs (8.2 kg), whichever comes first.
Who can I contact if I have further questions?
We would love to hear from you! Feel free to reach out to us at email@example.com anytime.