Frequently Asked Questions
What does it mean to be certified by the Juvenile Products Manufacturing Association (JPMA)?
JPMA is the leading voice on quality and safety for baby and children’s products. To become JPMA certified, the Giving Cradle had to undergo numerous safety tests by an independent, third party agency to ensure physical and chemical safety. JPMA certified products EXCEED federal safety regulations.
Where do you ship to?
Currently, we ship to the United States and Canada.
How much is shipping?
We offer free shipping over $100. Otherwise, we offer flat rates calculated at check out.
What is your return & exchange policy?
We can exchange your product within 30 days of purchase. Products must also be unused, unwashed, with tags attached, and in the same condition that you received them. We require customers to pay return shipping charges and we will ship your new products free of charge. Please email us at firstname.lastname@example.org to initiate an exchange.
We accept returns within 15 days of receipt of your product. Products must be returned in their original packaging. Products must also be unused, unwashed, with tags attached, and in the same condition that you received them. We require customers to pay return shipping charges. Please email us at email@example.com to initiate a return.
How do I clean the Giving Cradle?
The Giving Cradle’s fabric component can be easily unzipped from the bamboo frame and washed on a gentle cycle, along with the fabric sheet. The waterproof mattress can be wiped down with a damp cloth.
How heavy is the Giving Cradle?
The Giving Cradle weighs 12lbs, making it easy to lift up and move around the house so your baby can be near you at all times.
How long can my newborn use the Giving Cradle for?
The Giving Cradle is suitable for infants until they can push up on their hands and knees, roll over, or have reached 18 lbs (8.2 kg), whichever comes first.
Who can I contact if I have further questions?
We would love to hear from you! Feel free to reach out to us at firstname.lastname@example.org anytime.